Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, the product you receive will be exactly the same as shown in the picture. We ensure that the physical product matches the promotional image, so please feel free to purchase with confidence!

Where can I view my sales receipt?

You can view the sales receipts in your personal center. The specific path is: After logging into your account, click on "My Orders" or "Purchase Records" to find your order details and receipt. If you have any questions, please feel free to contact us at any time!

How can I return an item?

If you need to return the item, you can contact us via WhatsApp (+8618321282592) and we will negotiate and process the return for you. Please provide the order number and relevant information so that we can serve you faster. Thank you for your support!

Will you restock items indicated as “out of stock?”

Yes, we plan to restock items marked as 'Out of Stock.' You can click the 'Notify Me' button on the product page, and we’ll send you an alert once it’s available again. Thank you for your interest!

Where can I ship my order?

You can directly contact our online customer service or call our customer service hotline WhatsApp (+8618321282592), provide your order number and shipping address, and we will confirm the delivery range and related shipping costs for you. Thank you for your support!

Information about us

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